You have pre-ordered the Heatle and can hardly wait to finally try it out? Or are you generally curious and would like to gain your first experience with the Heatle before you decide to buy?
Wonderful! We want to sweeten the waiting time for our customers and offer those interested the opportunity to test the Heatle live in our office. So come over to us and heatle with us!
We offer you a 100% money-back guarantee while you wait for your Heatle - but no later than the start of production, which we will announce. After that, you can return at the earliest within the 14-day cancellation period after receiving the Heatle, as you are used to in online shopping.
Refunds will be made within 30 days.
Heatle is an innovative device developed in Berlin that saves water and electricity. Unlike other devices, Heatle can be repaired and recycled. Wherever possible, we use sustainable and ecological materials and resources.
For every Heatle sold, we also donate up to $5 to our partner Eden Reforestation Projects to plant up to 50 trees and fight poverty. With your pre-order you are actively helping to make the world a better place.
Heatle is still in development and your pre-purchase supports our innovation on its way to market. The first production batch was delivered in December 2021. We will manufacture and deliver as soon as possible, but quality is our top priority. The first major manufacturing batch is scheduled for early 2022 and depends on how soon we receive how many components, because there are massive delays in the global supply chain. Several thousand people are currently waiting in the queue. Thank you for your early support!
The prices are incl. VAT. (will be declared on the invoice upon delivery). The price does not change if you order more than one. Our customers from the UK and Switzerland will receive the VAT back upon delivery. Import and customs procedures for UK/CH are not fully clarified at this point.
Shipping costs depend on the destination country, are not included in the price and will be shown in the store as soon as you have entered the delivery address.
Within the first 24 months of receipt, we will repair or replace your Heatle free of charge (shipping charges may apply) in accordance with legal guidelines if it is found to be defective. We will consider adding an extended warranty option (extended warranty) later. Just to be clear: This only applies to regular use, not if your Heatle is dropped, broken, cracked, intentionally damaged or hacked, for example.
Change of properties
As transparently stated in the TOS and everywhere else, we are in development and have just completed our first pre-production run. The device may change as we prepare it for mass production, such as in size, color, shape, function, material, etc. We will keep you and the community informed about such changes.